Troubleshoot Polycom BToE Connector Installation

If the Polycom BToE Connector fails to install, download and reinstall the application from Polycom Voice Support on your computer.

If the application installation continues to fail, find the log file for the installation error and call Polycom Technical Support. The technical support representative needs the log file to understand why the installation failed.

If you cannot access the log files, contact your system administrator for assistance.


  1. Open the Start menu and select your user name.
  2. Select the folders AppData > Local > Temp > MSI*.LOG.