Using an Approved Power Source


If your phone is having the following issues, check your power supply:
  • The phone cannot connect to the network.
  • The phone does not start up properly or continues to restart.


If you connect the wrong power supply to your phone, such as the power supply for a different or older Polycom phone, it could damage the phone, the phone will not function as expected, and it can void your warranty.


Only use the power supply designed for your phone or check with your system administrator about using Power over Ethernet.