Using an Approved Power Source

Symptom:

If your phone is having the following issues, check your power supply:
  • The phone cannot connect to the network.
  • The phone does not start up properly or continues to restart.

Problem:

If you connect the wrong power supply to your phone, such as the power supply for a different or older Polycom phone, it could damage the phone, the phone will not function as expected, and it can void your warranty.

Workaround:

Only use the power supply designed for your phone or check with your system administrator about using Power over Ethernet.