Restart Your Phone

Your system administrator may ask you to restart the phone if it malfunctions or to assist in troubleshooting.

CAUTION: Before you restart the phone, contact your system administrator. If the phone is malfunctioning, you may be able to restore normal operation without restarting it. Additionally, your system administrator may want to troubleshoot the phone before you restart it. You do not need to restart the phone to update its configuration.


  1. Navigate to Settings > Basic.
  2. Select Restart Phone.
    A confirmation message is displayed.
  3. Select Yes.
    The restart process begins, and the process ends when the Home screen is displayed.