Test the Hardware

If your phone is having any issues, your system administrator may ask you to access a diagnostics menu on the phone to test its hardware.

You can test the display, microphones, and speaker. Contact your system administrator for instructions on how to perform these tests.


  1. Navigate to Settings > Status > Diagnostics.
  2. Select Test Hardware and select one of the following:
    • Audio Diagnostics
    • Display Diagnostics
    • Touch Screen Diagnostics
    • Brightness Diagnostics
    • LED Diagnostics
    • Keypad Diagnostics