Recording Audio Calls

On VVX 401/411, 500/501, 600/601, and 1500 phones, you can record audio calls onto a USB flash drive connected to your phone.

Recordings are stored as .wav files on the USB flash drive, and you can record up to four hours in one file. You can replay recordings on the system or on a Apple or Windows computer.

For a list of supported USB flash drives to record phone audio, see Technical Bulletin 38084: Supported USB Devices on Polycom Support.

Note: If your phone does not detect the USB device when you insert it into the USB port, the USB port on your phone may be disabled. Contact your system administrator for assistance using the USB port.